My name is Mark Skelton and I am the ambassador for Talk Directs project iCare which was founded in April 2014. The aim of the project is to help the visually impaired community improve their daily lives with the help of digital technology, i.e. smartphone or tablet devices. I am very passionate about my role as I am registered blind myself and know only to well what a difference digital technology can make. If I didn't use a smart phone or tablet myself I would struggle to read a simple message or even write a short note. We have worked hard to make sure we can hopefully find a solution to help anyone with any level of visual impairment and have had some great success stories along the way.
In our stores we have an O2 Guru who has the technical knowledge on how to get the best out of a device so that people suffering from low vision can still communicate with family and friends. Simple options such as voice over functions and magnification settings can make a world of difference. They will also happily show people how to use apps that can increase the benefits of a device. For example, I use an app where I can download a talking book which is narrated by the author. On a standard phone I would not be able to do any of the above so making a simple phone call would be a huge struggle.
Since we started the project it has really helped people stay in contact and some of our clients have had secondary disabilities but we have always managed to find a solution for their needs. During the early period we have built up a great working relationship with Royal Society for the Blind, Yorkshire Guide Dogs and Action for the Blind. Our work with Action for the Blind saw Talk Direct be the first Yorkshire company ever win the 'see the capability not the disability award'. We currently visit all local visually impaired charities and support groups to show their service users just what we and technology can do to help them. These visits have proved tremendously popular and if you feel you may benefit from this service please get in touch.
Our main aim for the future is to continue working with these great companies and to provide support in our stores so the visually impaired can embrace technology so that it can help people in day to day life.
Recommended Android app - Cam find
Our O2 Guru Ed demonstrates how to use the Cam find appREAD MORE
Recommended IOS app - Sound Alert
Our O2 Guru James demonstrates how to use the app Sound Alert with the use of subtitles for our customers who have impaired hearing.READ MORE
Recommended App - Google Translate
Rebecca our O2 Guru at the Headingley store demonstrates how to use Google Translate.READ MORE
Recommended IOS app - VocalEyes
Our O2 Guru at Junction 32 Phil demonstrates how to use the VocalEyes app.READ MORE
Recommended IOS app - Better Vision
Marcus from our O2 store in Scarborough demonstrates how to use the IOS app Better Vision.READ MORE
Recommended App - Audible
Callum our O2 Guru at the Bridlington store demonstrates how to use the AUDIBLE APPREAD MORE
Recommended Android app - Google Maps
Liam our O2 Guru at the Merrion Centre store demonstrates how to use Google Maps.READ MORE
Recommended IOS app - BIG KEYS
Phil our O2 Guru at Castleford demonstrates how to use the Android app Big KeysREAD MORE
iCare Introduction for new Guru James Blackwell
I understand that Talk Direct is currently the only O2 franchise to continuously provide advice and guidance to visually impaired people and also to train their Gurus specifically in accessibility.READ MORE
iCare Update for Headingley Guru Rebekah Brett
Our stores regularly do events for the visually impaired ranging from Worksop to Scarborough. The event that I attended was at Swatch Moore College in Leeds City Centre.READ MORE
Recommended Android app - QR & Barcode Scanner
Liam our O2 Guru at the Merrion Centre store demonstrates how to use the QR & Barcode Scanner.READ MORE
Recommended Android app - Large Launcher
Our O2 Guru at Crossgates Jordon demonstrates how to use the Android app Large LauncherREAD MORE